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Top Questions About My Account
- What is my password?
- How do I log in to My Account?
- How do I update my billing information?
- How do we apply for or update EFT?
- I updated my billing information, but I’m still getting notices that my billing failed.
- When will we receive our donations?
- I need to update my organization’s address or change where the check is sent.
- How can I cancel my DonateNow service?
- How can I cancel my EmailNow service?
- I thought I cancelled my account - why am I still being charged?
- If I cancel one service, will I still have access to my other services?
- Our organization is not showing up in the Network for Good Charity Search.
- Why did we get a check from Network for Good?
Top Questions About DonateNow
- What’s the difference between DonateNow and DonateNow Lite?
- Where do I log in to DonateNow?
- How do we update our DonateNow page to match our new website?
- Why are the changes to my DonateNow page not showing up?
- How much does it cost to get my DonateNow page redesigned?
- How do I link my DonateNow page to our website?
- My auto-generated password for DonateNow Lite doesn’t work.
- How do I set up DonateNow Lite?
Top Questions About EmailNow
- I can’t make formatting changes (or my changes don’t save).
- Help, my emails are bouncing!
- Why is my mailing still in progress?
- My UYO HTML doesn’t appear correctly (in the preview and/or inbox).
- I accidentally deleted my audience group.
- How can I filter members from a sign up into an audience group?
- Can I edit my footer (change address, add phone number, etc.)?
- How do I submit a custom stationery/layout request?
- Adding the Emma domain as a safe sender
- What does "opt in confirmed" status mean?
Top Questions About EventsNow
- How do I log in to my EventsNow account?
- How do I find a detailed list/report of who bought tickets or donated to my event?
- How do I sign up for EFT for EventsNow?
- How do I find detailed information about the check or EFT I received for EventsNow?
- What is the best way to set up (format) my tickets?
- What kinds of tickets are there? Can I make tickets specific to my event (such as a dinner or a gala)?
- I made a mistake with my guest info questions. How do I fix a custom question?
- How do I delete a guest question from my event?
- How much does EventsNow cost?
- Can a ticket purchase be refunded?
