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sia
Occasional Contributor
Posts: 6
Registered: ‎12-12-2011
Accepted Solution

Why do donors using Google Chrome get a big white box/error?

Why do donors using Google Chrome get a big white box/error? Can we do anything about it?

Network for Good Specialist
Posts: 317
Registered: ‎10-27-2010

Re: Why do donors using Google Chrome get a big white box/error?

Hi Sia,

 

Thanks for posting!

 

Please specify exactly where in the donation process donors are experiencing these issues. Also, please provide the name of your organization so we are able to test the problem. Feel free to also contact us by e-mail or telephone:

 

1-888-284-7978 x2

support@networkforgood.org

 

Let me know if you have any additional questions!

 

Best Regards,

Abby

Network for Good Nonprofit Solutions

sia
Occasional Contributor
Posts: 6
Registered: ‎12-12-2011

Re: Why do donors using Google Chrome get a big white box/error?

Thanks, Abby.

 

Sky Island Alliance

I have heard twice now that heading to our donation url donors end up seeing a "big white square in the middle when you open it with Chrome web browser"

 

I don't use chrome, so I haven't seen the problem - but I have received this feedback twice in the last few days.

Network for Good Specialist
Posts: 317
Registered: ‎10-27-2010

Re: Why do donors using Google Chrome get a big white box/error?

Hi Sia,

 

Thanks for the information!

 

It looks like this may be a design issue, as I am experiencing the same problem in Google Chrome. Let me send an e-mail to our Design team and see if this is something they are able to fix. If not, I will notify our Tech team.

 

Let me know if you have any questions!

 

Best Regards,

Abby

Network for Good Nonprofit Solutions