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Network for Good Fundraising Community
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Occasional Contributor
Posts: 3
Registered: ‎08-06-2012

Cannot get donor reports

We seem to be able to log into the acct but cannot access a July donor list.

Network for Good Specialist
Posts: 317
Registered: ‎10-27-2010

Re: Cannot get donor reports

Hi Bradbutcher,

 

Sorry for the confusion!

 

If you have just logged into the new account area using your username and password, you will still need to access your actual DonateNow account. Once you have logged into your new Good Platform account, locate the 'DonateNow' service box on the right-hand side of the Dashboard screen. Click the 'Launch DonateNow' link located in the DonateNow box and your DonateNow account will automatically open in a new tab. Once you are in your DonateNow account, you can access your DonateNow reports as usual.

 

Let us know if you have any additional questions!

 

Best Regards,

Abby

Network for Good Nonprofit Solutions

SFF
Collector
Posts: 1
Registered: ‎07-30-2012

Re: Cannot get donor reports

Thanks for answering but this should be explained on the "dashboard."