Displaying articles for: September 2011

‘Doing well by doing good’ can result in not just profitability, but also shareholder value.  In fact, according to Paul Herman (founder & CEO  of HIP Investor), companies can experience lower profitability and higher valuation because investors see CSR as a path to future earnings.  That’s just one takeaway from the  CR Commit! Forum , which I attended earlier this week in New York. 

 

 

The two-day event showcased a variety of case studies and best practices in CSR and inspired lively conversation, including an Oxford style debate on whether or not CSR destroys economic value.  The debate included none other than University of Michigan professor Dr. Aneel Karnani, who sparked much reaction in the media and blogosphere with his comments in the Wall Street Journal

 

Here are a few more nuggets:


CSR can be as simple or as hard as you make it.  – Bart Alexander, CRO, Molson Coors

 

Make your CSR efforts organic and true to your brand – Felicia Hill, Manager of Brand Experiences, Virgin Mobile

 

The ‘shared value’ approach to CSR (profits & social good) tells us the why, but not the how. – Martin Reeves, Senior Partner & Managing Director, The Boston  Consulting Group


Activists and investors now have equal influence on corporate strategy – Oliver Phillips, Partner & CSR Lead, Brunswick Group

 

Evaluate the ROI of your CSR program, not the individual projects under that umbrella.  – Curtis Ravanel, Global Head Sustainability Group, Bloomberg

 

CSR is moving beyond compliance and risk management to a full strategic element.  It’s no longer just a cost center, but also drives ROI and should be factored into decisions and processes at all levels (R&D, marketing, distribution etc…) – John Cusack, President, Gifford Park Associates

 

Employee engagement means seeing your work as your cause. – Tim Mohin, Director of Corporate Responsibility, AMD

Why Every Community Investment Program Needs a Brand (and How to Create One) – Part I

by Community Manager on ‎09-28-2011 11:49 AM, EDT - last edited on ‎01-14-2013 9:42 AM, EST by Network for Good Specialist

Daw_WED_2131_110.jpgThe following is a guest post by Jocelyne Daw, a leading expert, author and consultant on building powerful business-community partnerships and on the integration of branding, corporate citizenship and social purpose.  She is author of Cause Marketing for Nonprofits: Partner for Purpose, Passion and Profits (Wiley, 2006) and co-author of Breakthrough Nonprofit Branding: Seven Principles to Power Extraordinary Results (Wiley, 2010). 

 

Recently a community investment professional in my city confided that her company had so much going on it was difficult for her program to stand out and get attention.   It’s a common concern, especially if a CI program is viewed as peripheral to the core business.

 

I am a passion advocate for the need for nonprofits to strategically build and manage their brands.    But community investment professionals must also embrace a brand mindset.  They need to communicate and demonstrate that they are delivering value – for both the company and the community.

 

Embracing a brand mindset

A focused compelling brand defines who you are and what you stand for.  It compels attention.  It demonstrates your unique value and expresses it in a relevant and differentiated way.  Done well, it tells a story that drives engagement and impact.  It maximizes the trust and loyalty required to secure the continuing flow of resources necessary to fulfill your company’s social purpose.

 

What is YOUR CI brand?

The fact is, your community investment program has brand –whether you manage it or not.   A brand is more than a logo or communication tool.  It’s what people say about your program when you’re not in the room.  It’s your reputation, identity and goodwill with internal stakeholders and in the community, formed by every action, communication and interaction.

 

Ask yourself - what are the perceptions of the community investment program?

  • Can people clearly describe what you stand for or is it invisible?  
  • Is it known for creating value or giving out money?
  • Is it seen as a central part of the company’s work or as an “add-on” to the “real work” of the company?
  • Is it an integral part of your company’s brand, strategy and culture or is siloed?

Your answers will determine if your community investment has a brand that makes it an easy target for tough economy cutbacks or one that breaks through as a valued asset and even a strategic competitive advantage.

 

community team work.jpg 

 

From traditional to a CI brand that breaks through

A breakthrough CI brand has a discernible difference in the way it walks and talks, a palpable shift away from traditional community investment positioning to a focused, strategic approach:

 

1. From giving out money to standing for something

In traditional CI money is handed out to many organizations based on a company’s pillars.  In many cases the pillars are not clearly defined with a specific focus and clear outcomes.  As such almost any application can fit, leading to an array of disjointed program support.   Leading CI programs have clearly defined who they are and what they stand for based on their company’s strengths.  They focus each pillars around a cause and the outcomes they seek.  They select organizations that bring their shared commitments to life.  Stand out CI programs have a sense of purpose and clarity around what they want be known for.  

 

2. From supporting nonprofits to driving impact

A traditional CI brand focuses it support on nonprofits.  A standout brand focuses on making a credible impact.  It puts its efforts on critical community issues where the company can make the maximum impact. It finds the right organizations, acts as a partner to leverage internal resources and brings like organizations together to advance even higher impact and increase credibility and capacity.

 

3. From communicating activities to selling benefits

There is an old saying that activities tell and benefits sell.  Rather than just reporting on activities and programs being supported, a breakthrough CI brand focuses its communications on the benefits and outcomes that deliver value for the company and the community.

 

4. From organizational silo to integration

In traditional approaches, the CI team is singularly responsible for the program.   While they are critical in shaping it, all-out efforts are made to ensure the program aligns with the company’s brand and business strategy. The best outcomes are delivered by aligning with a company’s core competencies and business strengths.  This ensures cohesion and operational effectiveness.  Leading CI brands make a concerted effort to break down internal silos and bring the organization together around shared needs, values and commitments.

 

5. From being well-known to well-owned

Being better known does not equate to being better understood or valued.  Awareness is helpful, but does not necessarily lead to support and even less surely commitment.  A stand out CI brand spends as much time engaging internal communities around what they stand for.  They believe in the power of many and involve their internal community in a way that creates pride and a sense of ownership.  Meaningful two-way engagement accomplishes far more than any controlled messages ever could. 

 

How-to advice

Building a focused, compelling CI brand starts from the inside and moves out.  It takes deep introspection and careful research to understand and define what your CI program stands for.  It takes courage and commitment to focus efforts, align resources and drive true impact.

 

But it’s worth the effort.  A stand out CI brand wins mindshare, loyalty and resources by authentically conveying relevance, by demonstrating value and identifying ways to drive engagement.   It thrives by appealing to the head, heart and hand.   Watch for my next blog on a  “how-to” process to create a stand out CI brand.

Breaking Compromises for Social Change

by Community Manager on ‎09-26-2011 9:51 AM, EDT - last edited on ‎01-14-2013 9:34 AM, EST by Network for Good Specialist

Robert Egger, founder of DC Central Kitchen, wants us all to break the compromises inherent in ‘traditional’ business models and find new ways to reallocate or combine existing resources to solve social problems.  That’s just what he did when he created the DC Central Kitchen model back in 1989. 

 

I had the pleasure of hearing Robert keynote at the Idaho Nonprofit Conference last week and am inspired by his market-driven and creative approach to tackling the hard issues of hunger, poverty and homelessness. 

 

Robert opened the talk by saying, “Hello, my name is Robert, and I’m a recovering hypocrite.”  He never intended to become a beacon for social change – no, back in the 1980s, Robert was an aspiring night club owner in DC.  One night, he was guilted into helping serve meals to the homeless  with a local meals-on-wheels program.  And that was the start of a lifelong commitment to the cause.

 

“It’s right and just to feed someone, but that’s just the beginning.”

 

Robert began to catalog all the existing resources in DC: kitchen space, leftover restaurant food, agencies purchasing food for hunger programs, chefs who could give people jobs and train them in useful culinary skills, volunteers to help with programs, hungry people in need of a hand up.  He thought the solution was obvious: rearrange those elements to create a sustainable cycle to feed people and give them opportunities to eventually be able to feed themselves.  But the answer was not so obvious to everyone else.  In the end, Robert had to build the business himself to prove to the skeptics that it could work.

 

DC Central Kitchenturns leftover food into millions of meals for thousands of at-risk individuals while offering nationally recognized culinary job training to once homeless and hungry adults.  The organization even has its own catering company that provides a source of earned revenue to support other programs.

 

Now, the graduates of the DC Central Kitchen training program earn a collective $2 million per year – money that is pumped back into the DC economy through rent, food etc… Not only that, the payroll taxes on those salaries return $200,000 to the DC government, proving the program's value to the city and giving DC Central Kitchen a seat at the table to influence policy.  Robert made the business case to compliment the emotional appeal of helping the hungry to ensure that his program became indelibly entrenched in the community.

 

Robert urges all social businesses and nonprofits to focus on three things:

  1. Know your impact on the economy – prove the business case and claim your seat at the table.
  2. Get in the marketers mindset to communicate your value in compelling ways.
  3. Merge ideas, best practices, business models, organizations.  Don’t be afraid to rearrange the resources to do more with less.

 

Five Tips For Cause Marketing Success

by Community Manager on ‎09-21-2011 5:00 AM, EDT - last edited on ‎12-19-2012 6:05 PM, EST by Network for Good Specialist

The following is a guest post from Joe Waters. Joe Waters shows organizations how to use cause marketing and social media to establish, grow and deepen relationships with donors and consumers. He is co-author of Cause Marketing for Dummies and the blogger behind the cause marketing blog, http://selfishgiving.com/.  He tweets at @joewaters.

 

Businesses are abuzz about cause marketing, and rightfully so. It's a powerful marketing strategy that connects cause to commerce to raise money for nonprofits and drive sales for businesses.

 

Developing and executing a cause marketing program is challenging, but it doesn't have to be hard or complicated. If it is, your interest will quickly wane. Here are five tips to make sure your next cause marketing program isn't your last.

 

1. Keep your program simple. Choose one that is closely connected with your business and aligned to what your consumers and employees care about.  Here are a few ideas:

 

  • Can you incorporate cause marketing into your existing social media outreach strategy?  Think: Levi’s Water>Less campaign or Target’s Bullseye Gives program
  • Can you reward consumers with a charitable gift with purchase?  Think: Clinique’s ‘Happy to Give’ campaign or Legal Seafood holiday gift card program, which donates a portion of sales Boston’s Children’s Hospital
  • Can you ask consumers to join you in supporting a cause?  Think: UNICEF’s Tap Project  that asks diners to include an extra dollar two in their check to support a good cause.

2. Lead with emotion. Regardless of what type of cause marketing program you choose, lead with a strong emotional message that grabs people's attention and tugs at their heart strings. An emotional lead is your vanguard – your best force that will lead your company forward. Slicing through consumer apathy and indecision, it turns the former into interest and latter into resolve.

 

A great example of a nonprofit spearheading with emotion is The Jimmy Fund, the fundraising arm of Boston’s famed Dana-Farber Cancer Institute. While the mission of The Jimmy Fund is to raise money to fight adult and pediatric cancers, their cause marketing campaigns lead with emotion: sick kids with cancer.  The campaigns work because they focus our attention on one child - giving a face to the disease - and frame a call to action that is tangible and relevant to us as individuals. Emotional appeals speak to one person and illustrate the challenge ahead without overwhelming us with statistics and facts – they are personal.

 

For many years The Jimmy Fund has had a successful cause marketing partnership with movie theaters in the northeast. In 2010 alone, the program raised over half a million dollars.  Here’s how it works. Ushers or volunteers collect the change and bills in canisters after moviegoers watch a short trailer on The Jimmy Fund’s mission and services. These trailers are moving and persuasive because they feature the children the institute helps. Watch one my favorites, Strong as Iron, and you’ll see why leading with emotion steals the show.

 

3. Have FLW. Famous last words are what you want the shopper - and potential donor - to notice and remember above all else. If you choose a point-of-sale program, for example, limit your ask to one sentence. “Would you like to donate a dollar to make sure our kids have parks and playgrounds to play in.” Drive your ask home with a simple, powerful and memorable sentence.

 

But don’t stop there. Make sure the donor isn’t so swept up in the ask they miss or forget the cause their supporting. Give them a takeaway with all the key details about the program. (Here are a few suggestions on what you should include.) You can also use a QR code, as Whole Food recently did, to link donors to information and to even answer their questions.

 

4. Strive for a program that feels natural. Naturalness may seem like a strange thing to expect of a cause marketing program. But it’s not when you're like me and have seen so many programs that are forced and unnatural. That’s why it’s important to pick a cause that resonates with you, your employees and customers. Your cause partner is an extension of your brand and makes the inclination to promote and support it, well, natural

 

5. Choose a cause that’s unselfish. This sounds strange coming from a guy that writes the Selfish Giving blog. But most causes are so focused on themselves, their mission and fundraising that they’ll never stop to think about your business, your welfare or how a cause marketing program can benefit you. The only hand they’ll ever extend is the one to take a check.

 

Choose a cause that’s committed to your interests right from the start and treats your business like a real partner. The nonprofit to choose is the one that wants you BOTH to succeed and has a plan to succeed.

 

Beware the selfish nonprofit. Partners need to be committed to mutual success. “Together wing to wing and oar to oar.” You’ll be amazed how far and fast you can go when you pull together.

 

Linking CSR Values To Brand

by Community Manager on ‎09-19-2011 12:01 PM, EDT - last edited on ‎12-19-2012 6:28 PM, EST by Network for Good Specialist

The following 7-stage process was featured on Mashable and written by Simon Mainwaring, the author of a new book, We First: How Brands and Consumers Use Social Media to Build a Better World (Palgrave Macmillan). He blogs at simonmainwaring.com and tweets @simonmainwaring.

 

Regardless of where your company falls in the ongoing CSR debate sparked by University of Michigan business school professor Aneel Karnani in the Wall Street Journal, it’s clear that consumers and employees care about the social responsibility of the corporations they support.  Research from Cone, Edelman and others demonstrates that consumers increasingly look for products and brands that support a cause or make a social impact.  Likewise, research shows that employees overwhelmingly prefer to work for a company that is socially responsible and helps them do good in their communities. 

 

If your company is ready to engage with consumers and employees through thoughtful, strategic and bottom-line driven CSR initiatives, but doesn’t know where to start, the following orientation will help.  The 7-stage evolutionary process defined by Simon Mainwaring serves as a guidepost to know where you are on the CSR spectrum and help you decide where you want to be (given your leadership’s commitment and available resources).  Moving from one level to the next will take time, buy-in from leadership and coordination across your company.  Don’t be afraid to start slow, but do get started!  Remember that how you talk about your CSR efforts – and champion the contributions of your consumers and employees – will go a long way to galvanizing support and reinforcing your own CSR evolution.

 

The 7-Stage Evolution of a Socially Responsible Brand

 

The process of becoming a brand leader in the next decades will be an evolutionary one involving at least seven stages. Each stage is defined by its unique leadership style, brand vision, social media commitment and level of engagement with the brand’s customer base:

 

  • Unsustainable corporate self-interest: This is where most organizations sit today. They donate to philanthropy or practice some type of cause marketing but they largely define their success in terms of monetary returns for shareholders.
  • Self-directed engagement: A growing number of organizations are moving up to this stage, recognizing that changing their social responsibility profile can earn benefits. But most of their outreach efforts at this stage are still done for image management in the public eye. They are still motivated mostly by self-interest and the desire to avoid bad publicity.
  • C-suite reflection: In this stage, the corporate leaders of the brand begin to reflect deeply on their vision for the brand. A few leaders among them will put together a proposal for the company’s future based on fulfilling greater social responsibility benchmarks.
  • Consumer facing self-interest: At this stage, the brand begins moving toward an authentic commitment to socially responsible behavior. However, it still fails to make all of its consumer-facing outreach consistent. As a result, consumers (and employees) often experience a disconnection between what the company says it stands for and its actions, including its supply chain and the products and services it offers.
  • Self-directed reform: Here, a brand examines the details of its mandate — its core values, purpose and consistency of its messaging. It starts making serious changes such as changing suppliers, imposing strict ethical standards and hiring new leadership to reformulate its vision. These changes are mostly unseen by the public.
  • Brand leader: At this stage, the corporation embraces the need to share stewardship of their brand with their consumers. It recognizes the need to be transparent, accountable, and authentic. The brand endeavors to become a pacesetter for others in its socially responsible behavior. Its employees rank it as a great place to work, watchdog groups give it high marks as a responsible company, and consumers hold it up as a leading purveyor of positive social impact, by talking about the brand in their blog posts, tweets, and across their social networks.
  • Brand visionary: In this final stage, the brand is well respected for carrying a strong, long-term vision of a better world that it seeks to bring to fruition. It quiets shareholders who clamor only for short-term profits. It conducts a regular dialogue with its consumers, who willingly co-create the brand’s story, while being loyal fans of the brand and driving its profits. In achieving this brand visionary status, its customers form a global synaptic network that is always in support not just of its products but also the core values of the brand, which become meaningful in their lives.

 

You can read the full Mashable post here.

 

Daw_WED_2131_110.jpgThe following is a guest post by Jocelyne Daw, a leading expert, author and consultant on building powerful business-community partnerships and on the integration of branding, corporate citizenship and social purpose.  She is author of Cause Marketing for Nonprofits: Partner for Purpose, Passion and Profits (Wiley, 2006) and co-author of Breakthrough Nonprofit Branding: Seven Principles to Power Extraordinary Results (Wiley, 2010). 

 

Recently I spoke at a conference on cause marketing trends and best practices.  It’s always fun to present, but I deem a presentation successful if the attendees are engaged and ask lots of questions.  At this session I was not to be disappointed.  One question that popped up and generated a great deal of good discussion was “What is the difference between sponsorship and cause marketing?”.   

 

In my perspective, the difference between the two is simple.  It’s in the tactics and the benefits of each execution.

 

Let’s look at cause marketing

Let me start with my definition of cause marketing.  This sets the stage for differentiating between these two growing forms of corporate community involvement - methods that go beyond traditional corporate philanthropic donations.

 

I define cause marketing as a mutually beneficial business and nonprofit partnership that sees a company put the power of its brand and marketing behind the cause to generate profits for both.    In cause marketing, the company uses the cause as the focus of its marketing tactics. Think the traditional 4 P’s of marketing: product, price, promotion and place.  Product ties to a cause.  Price includes a donation or percentage to the cause.  Promotion focuses on the cause connection.  Place reaches consumers in an untraditional way and place with cause messages often supported by in-store point of purchase advertising.

 

The company’s expectation is that it will directly earn profits from the affiliation. The cause tie helps the product and company to stand out in the crowded marketplace.  It demonstrates an alignment with the company and customers’ values. Research proves that if price and quality are equal, the cause differentiator will (in more cases than not) result in a sale.

 

Sponsorship on the other hand …

Sponsorship sees companies providing financial contribution to a nonprofit event or program.  In return, the nonprofit uses its marketing and communications tools to promote a company’s involvement and support of the cause.   The tools could include featuring the company’s logo on a poster, t-shirt, brochure or other nonprofit marketing and communications material.   In the end, it’s really just another marketing and promotional tool for the company.  Similar to the way TV advertising or social media is used to reach a distinct audience.

 

Profits, on the other hand for the nonprofit are less ambiguous.  They receive a payment – in the form of a non-tax receipted contribution.  It is essentially an advertising expense paid in a commercial exchange for a corporate recognition tied to the cause.  Benefits for the company come in the form of reaching a target audience in a unique way and creating community goodwill.  Neither is seen as a competitive advantage that will guarantee a sale.  Generating corporate profits are less direct than in the case of cause marketing.

 

The difference is clear, but can still be blurry

While my definition clearly differentiates between the two business-cause partnerships, there are occasionally blurry lines.  Take Komen Race for the Cure® and Yoplait’s involvement.

 

Daw_Tarrant-County-_MG_1266_500.jpg 

 

Yoplait has been the main sponsor of the race for a number of years.  Komen promotes their support through the organization’s various race marketing and communication vehicles.  Yoplait’s logo can be seen on the Komen Race for the Cure® t-shirt.  It is featured on the poster and as in the picture the on-site race banners.  However, during the month of October, Yoplait parallels its race support with a cause marketing in-store promotion – “Save Lids, Save Lives.”  People see both.  Some call their support “sponsorship”.  Others call it “cause marketing”.  In fact, it’s a smart use of both that leverages Yoplait’s cause involvement in the breast cancer movement.  By doing so, it turns the entire involvement into something that is bigger than the sum of individual parts.

 

In the end, both cause marketing and sponsorship are commercial, mutually beneficial relationships between companies and causes.  We know both are growing.  When done right, they provide powerful shared value and reflect shared values.

Monday night, I spent an evening at the University of Maryland being inspired by Ted Leonsis, owner of the Washington Capitals, Wizards and Mystics, former Vice Chairman of AOL, award-winning filmmaker and social entrepreneur.  “An Evening on Filmanthropy and Leadership” was hosted by the University of Maryland Colonnade Society and School of Public Policy and featured a short presentation by Mr. Leonsis on SnagFilms and an interview about his perspective on doing well by doing good.

 

Mr. Leonsis was quick to assert that success follows happiness (happiness does not necessarily follow success) and that businesses with a double bottom line perspective are more successful than those with just a profit focus.  He used the example of Starbucks offering free Wi-Fi for customers as an example of putting social priorities first and building a stronger business as a byproduct.  Howard Schultz, CEO of Starbucks, felt it was important to give people a people a ‘third place’ to go - especially in a tough economy - so they can search for jobs and maintain a professional routine in hard times.  He doesn’t care if they buy one cup of coffee and stay all day.  It’s the right thing to do and turns customers into loyal community members.

 

Similarly, Mr. Leonsis has his sports franchises prepare three income statements with metrics on game track records (wins/losses, championships), financial performance (ticket sales, revenue) and - perhaps most importantly - community impact (philanthropy, player community engagement).  Each of his  business initiatives measures success by both financial and social return and he takes the responsibility of community pride to heart.  As Mr. Leonsis states, he’s not in the sports management business - he’s in the immortality business.  He’s creating a community legacy through the power of sport and that matters more than any revenue number can.

 

That philosophy translates to his recent social venture, SnagFilms.  SnagFilms provides a platform for filmmakers with important stories to tell about social causes.  Individuals don’t always have time or money to support a cause, but they have pixels (a new currency) and can give bandwidth to compelling films that foster advocacy and awareness for powerful issues.  People can even save favorite films to their own virtual movie theater and leverage social networks to keep the conversation going long after the film ends. 

 

Want to be like Ted Leonsis?  Here are his recommendations to chart your own path to happiness (and success).  And he promises that these qualities translate to healthy and happy businesses, too.

 

1. Be an active participant in communities of interest.
2. Express yourself.  Be heard.
3. Empathize.  Understand the position of others.
4. Get out of the "I" and into the "We"
5. Pursue a higher calling.

 

You can get more insights like this fromThe Business of Happiness here.

Social Media For Social Good Blogs to Follow

by Community Manager on ‎09-12-2011 5:00 AM, EDT - last edited on ‎12-19-2012 6:28 PM, EST by Network for Good Specialist

Companies for Good was recently named as one of the top 25 Social Media for Social Good blogs by Ventureneer.  Additionally, staff members Katya Andresen (Chief Strategy Officer) and Jocelyn Harmon (VP Marketing & Sales) were also included on the list for their blogs on nonprofit marketing.  We are honored to be listed among such a cadre of thought leaders at the intersection of technology and social good. 

 

Here are some of the fellow honorees who create content relevant to corporate cause marketers and social impact enthusiasts.  If you are looking for ways to champion your company’s good works and engage your consumers and employees around cause through social media, the experts below can help.

 

9/11 Remembered: How You Can Get Involved

by Community Manager on ‎09-09-2011 5:00 AM, EDT - last edited on ‎12-19-2012 6:30 PM, EST by Network for Good Specialist

The 10th Anniversary of the 9/11 terrorist attacks is this Sunday.

 

In the wake of a disaster, or in advance of an anniversary of a tragic event, it is often difficult for companies to know when and how to respond.  It’s clear that employees and customers seek clear ways to help and show support for those affected and they often look to corporate brands to lead the effort. Companies are in a unique position to facilitate that response and focus resources and attention on a relevant call to action. 

 

If your company wants to join the 9/11 remembrance community and is looking to facilitate employee and customer involvement, several Network for Good partners have created tribute initiatives that anyone can join.  If you are looking for a way to commemorate the anniversary and celebrate the resilience and generosity of the American people, here are some options.  Let’s all band together to turn tragedy into hope for good causes across the country and beyond.

 

9/11 Day of Service

Our hopeful mission, by annually organizing the 9/11 Day of Service and Remembrance ("9/11 Day"), is to provide a positive and forward-looking way for Americans and others to forever honor and remember the 9/11 victims, survivors, and the many that rose in service in response to the 9/11 tragedy, including first responders, recovery workers, volunteers, public safety officers and members of our military.  

 

It is easy and free to participate. All you need to do (joining millions of others around the world) is observe the anniversary of 9/11 by performing good deeds, supporting charitable causes, volunteering and engaging in other acts of compassion.

 

This year, for the 10-year anniversary of 9/11, our nonprofit group, MyGoodDeed, is partnering with HandsOn Network to co-lead efforts to organize the single largest day of charitable service in United States history.

 

 

FOR COMPANIES

Toolkit: Ideas and resources for a corporate response

 

FOR INDIVIDUALS

Post a Tribute: What will you do on 9/11 in Tribute?

Serve:Find volunteer opportunities

Donate: Support a cause that matters to you

Share

  • Tweet your answer to “What will you do on 9/11 in Tribute?” and include #911Day and @911Day
  • Join the Facebook conversation at https://www.facebook.com/911day

 

Action America

Action America seeks to unite and activate Americans everywhere to turn the events of 9/11 into positive action.  Action America is a joint effort among corporations, individuals and non-profit organizations committed to both honoring those affected by the events of September 11th and unifying the country through positive action.

 

The effort is co-chaired by Marquis Jet Founder Kenny Dichter and AOL CEO Tim Armstrong, and supports the 9/11 Memorial and New York Says Thank You, guided by KBS+P and MDC Partners, among others.

 

!!Act with us and help turn a milestone into a movement!!

 

FOR INDIVIDUALS

Serve: Find volunteer opportunities

Donate: Support the 9/11 Memorial or the Wounded Warrior Project

Share Actions & Memories via photos and status updates

  • Tweet a memory or action you've taken in 140 characters or less and include #ActionAmerica to become a digital Actionist...
  • Join the Facebook conversation at http://www.facebook.com/actionamerica

 

Yahoo! 9/11 Remembered

Yahoo! News and The Upshot blog will host 9/11 content leading up to the 10-year anniversary of the terrorist attacks on the U.S.  The content creates a mosaic - through pictures, stories and videos - of how Americans have changed since 9/11.

 

On Sept. 11, 2011, business as usual at Yahoo! will pause for a Digital Moment of Silence to honor those killed in the 9/11 terrorist attacks. At 8:46 a.m. ET, the moment the first plane crashed into the World Trade Center, normal service on the site will cease for one minute. During that time, Yahoo! will encourage visitors to reflect on the victims of the attack and to share their own stories about how 9/11 affected them. Visitors will also have the opportunity to donate to the National September 11 Memorial and Museum.   Join the Digital Moment of Silence on Facebook

Communities across the country will also be honoring those who were lost in the tragedy. You can find a list of events or share yours here.

 

Yahoo! 911 Image.jpg 

 

FOR COMPANIES

Join the Signs of Support: Businesses can take part in this historic opportunity to honor and remember the innocent victims killed on September 11, 2001 and February. 26, 1993 by showing a Sign of Support on their storefronts.

 

FOR INDIVIDUALS

Serve:The 9/11 Memorial is currently developing a volunteer program to enable community member participation in its operations.

Donate: Support The National September 11 Memorial & Museum.  Sponsor a cobblestone or granite paver to help build a lasting place for remembrance, reflection and learning for years to come.

Text  HOPE to 80088 to support the National 9/11 Memorial with a $10 donation to National September 11 Memorial.

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National Anxiety Means Big Shifts, Interesting Openings for Cause Marketers

by Community Manager on ‎09-07-2011 5:00 AM, EDT - last edited on ‎01-11-2013 2:41 PM, EST by Network for Good Specialist

The following is adapted for a CSR audience from an excellent nonprofit-oriented post by Network for Good's Chief Strategy Officer, Katya Andresen.  The article originally appeared on Katya's Nonprofit Marketing Blog.

 

There was an excellent piece by Bonnie Carlson in AdAge recently about how our national mood of anxiety is causing interesting marketing trends.  She says, “the national mood is a catalyst that’s changing marketing strategy, for the better. Amid uncertainty, mistrust and cynicism, people have found ways to take control, hunker down and relieve the tension. Those coping mechanisms have influenced important marketing trends.”

 

Here are some of the trends she cites and my take (in bold) on what they mean to CSR practitioners and cause marketers.

 

1. Social media grows: People trust friends’ opinions more than corporate marketing messages, hence the growth of Facebook, YouTube, Twitter, Foursquare. As she notes, 90 percent of consumers trust recommendations from people they know; 70% trust recommendations of consumer opinions posted online. For us, this means we need our brand champions and conscious consumers reaching out to their circles of influence - and we need to treat social media as a listening post and relationship-builder.  ‘Likes’ and ‘+1s” aren’t enough.  We need to cultivate a community and measure engagement.  Don't forget that employees are vital brand ambassedors and should facotor prominately in your community.

 

2. Individuals take control—including content. User-generated content has blossomed, and brands increasingly take their cue from consumers, says Carlson.  How can you have your champions and loyal consumers be the voice of your organization?  Their messaging will beat our own most of the time, so give them the freedom and platform to create your brand’s content.  This is especially powerful for cause-oriented content.  Just look at the success of Pedigree’s Adoption Drive or Pampers Miracle Stories.

 

3. Social conscience strengthens as a cultural and marketing force. Consumers want to make the world better, and they think brands should make the world better too. This is good news for us!  Corporate social responsibility and cause branding are “in,” which create more partnership opportunities with great causes and better reception for cause initiatives – when done right.  Just because it’s en vogue doesn’t mean consumers can’t smell a disingenuous or inauthentic program a mile away.

 

4. Shoppers get frugal. They plan ahead, shop online, switch to private label. This means they may cut back on socially-conscious purchases in favor of the lower-cost alternatives.  Not much you can do about that unless you’ve invested in a sustainable supply chain that gives you cost efficiencies or can add a social benefit to the product or campaign without affecting price.  On a related note, it also means consumers will have less disposable income to spend on the causes that matter to them.  A brand that helps them give back when times are tough will tug at their loyalty strings – especially if that brand helps them support their charity of choice.

 

5. We hunger for fun. This means you need to make your conscious consumers feel good.  We’re in the business of happiness and the joy of giving back.  Spread far and wide the delightful news of the difference your consumers (and employees) are making in the world.

 


   

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Companies for Good shares insights on cause marketing and corporate social responsibility topics to inform your charitable engagement with consumers and employees. Network for Good empowers corporate partners to unleash generosity and advance good causes. The blog celebrates that work and provides expertise and resources to help you do well and do good. Learn more