Corporate social responsibility (CSR) annual reports and press releases have their place, but do not help humanize a company’s commitment to environmental and social impact – especially for customers.
Here are the three ways to help your customers co-create your reputation as a responsible company and amplify your CSR story.
3) Let Them Be Heard: In addition to building strong relationships with your customers and fans, your company can amplify their voice.
A fan championing your company’s good work in the community or for the environment is an authentic, human reflection of your brand. You can’t create that with an annual report or press release. Celebrate that reflection of your brand. Make it fundamental to your social marketing strategy.
New Balance does it right via Twitter engagement with fans. Here's someone excited about their product [emphasis mine]:
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